Privacy Policy
SIMCITY Co., Ltd. (hereinafter referred to as the “Company”), which operates this website, recognizes the importance of protecting users’ personal information and complies with the following policy in order to ensure the highest possible level of protection. This Privacy Policy applies to all personal information handled by the Company in the course of its business activities.
Business Operator Information
Company Name: SIMCITY Co., Ltd.
Address: 2-30-14 Nakano, Nakano-ku, Tokyo, 1F, Japan
Representative: Yuki Onuki
Contact for Inquiries and Complaints Regarding the Handling of Personal Information:
info@simcity.co.jp
1. Purpose of Use of Personal Information
The Company will use personal information provided by customers only within the scope necessary for the following purposes:
- Brokerage or agency services relating to the sale, purchase, exchange, or lease of land and buildings;
- Providing property information and related materials, and contacting customers regarding property viewings and meetings;
- Responding to inquiries, consultations, and requests for property valuations;
- Executing contracts, preparing and delivering explanations of important matters and other documents required by applicable laws and regulations, and providing post-contract support;
- Contacting customers in connection with property management services following the execution of lease agreements;
- Providing information regarding properties that match customers’ preferences and regarding the Company’s services;
- Preparing, submitting, maintaining, and retaining notifications, reports, and records required by applicable laws and regulations; and
- Performing operations incidental to the above and preparing statistical materials processed in a manner that does not identify individuals.
If the Company intends to use personal information for any purpose other than those listed above, the Company will obtain the customer’s prior consent.
2. Security Control Measures
The Company appropriately manages the personal data it handles and implements measures to prevent unauthorized access, leakage, loss, or other risks, including the following:
(1) Establishment of a Basic Policy
The Company has established this Privacy Policy as its basic policy regarding the protection of personal information, including compliance with applicable laws, regulations, and guidelines, as well as the establishment of a contact point for inquiries and complaints.
(2) Organizational and Personnel Security Measures
The Company establishes confidentiality obligations and other necessary rules with its employees regarding the handling of personal data.
(3) Physical Security Measures
The Company implements measures to prevent unauthorized persons from accessing areas, equipment, documents, and other materials where personal data is handled.
(4) Technical Security Measures
The Company implements access controls to limit the persons authorized to handle personal data and the scope of personal data they may access.
Certain details of the Company’s security measures are not disclosed where such disclosure could compromise the effectiveness of those measures.
3. Retention Period of Personal Data
The Company retains personal data only for as long as necessary to achieve the purposes for which it was collected. When personal data is no longer required, the Company will endeavor to delete or otherwise dispose of it without undue delay.
The Company also periodically reviews whether continued retention of stored personal data is necessary.
4. Provision of Personal Information to Third Parties
Except where there is a legitimate reason or where otherwise permitted or required by applicable laws and regulations, the Company will not disclose or provide personal information handled by the Company to any third party without the individual’s consent.
Where personal information is lawfully disclosed or provided to a third party, the Company will also endeavor to prevent such information from being further disclosed, provided, or leaked by that third party without legitimate grounds.
5. Requests for Disclosure, Correction, Suspension of Use, etc.
Customers may submit the following requests regarding their own personal data retained by the Company:
- Notification of the purpose of use;
- Disclosure, including disclosure of records relating to the provision of personal data to third parties;
- Correction, addition, or deletion where the contents of the personal data are inaccurate;
- Suspension of use, deletion, or suspension of provision to third parties where permitted under applicable laws and regulations.
Please contact the following office to submit a request. After confirming the identity of the person making the request, the Company will respond in accordance with applicable laws and regulations.
Contact: SIMCITY Co., Ltd. – Personal Information Inquiry Desk
Email: info@simcity.co.jp
Method of Request: By email. Depending on the nature of the request, the Company may ask you to submit written documentation.
Method of Response: As a general rule, responses will be provided electronically by attaching a file to an email. If you prefer to receive a written response by postal mail, please inform us accordingly.
Fees:
No fee will be charged where the Company responds by email.
Only where a written response by postal mail is requested, the Company may charge the actual costs of postage and identity verification procedures, such as registered mail, for requests relating to notification of the purpose of use or disclosure. Such fees will not exceed JPY 1,000 per request.
The exact amount and payment method will be provided individually before the documents are mailed.
No fee will be charged for requests for correction, suspension of use, deletion, or similar measures.
6. Improvement of This Privacy Policy
The Company will comply with applicable laws and regulations regarding the handling, management, and protection of users’ personal information and will periodically review and improve the contents of this Privacy Policy as necessary.
7. Contact for Inquiries Regarding Personal Information Protection
8. Use of Website Analytics Tools
Our website uses “Google Analytics 4 (GA4),” a website analytics tool provided by Google, to understand how the website is used and to help improve its content and services.
Google Analytics uses cookies (small pieces of data that a website stores in the browser you use) to collect information about your use of our website. The information collected includes the pages you view, the date and time of your visit and the duration of your stay, the referring website, the type of device and browser you use, your approximate geographic area, your IP address, and other information.
This information is collected anonymously through cookies and similar technologies and does not include information that can identify you personally, such as your name, address, telephone number, or email address. We will not identify individual customers through this tool.
The information collected is transmitted directly from your browser to servers managed by Google (including servers located outside Japan) and is handled in accordance with Google’s Privacy Policy. In other words, this information will be handled by Google, a third party located in a foreign country. For information on how Google handles data, please refer to the following:
- Google Privacy Policy
https://policies.google.com/privacy?hl=en
- How Google uses information from sites or apps that use our services
https://policies.google.com/technologies/partner-sites?hl=en
You may stop Google Analytics from collecting information by either of the following methods. Stopping the collection will not interfere with your use of our website.
(1) Disable cookies in your browser settings, or delete stored cookies
(2) Install the “Google Analytics Opt-out Browser Add-on” provided by Google in your browser
https://tools.google.com/dlpage/gaoptout?hl=en
Please note that, because the information Google obtains under this section does not include information that can identify an individual, it does not fall within the scope of “4. Provision of Personal Information to Third Parties” above.
Last Revised: August 9, 2026